Incident Response Policy (RES-POL-001)
1. Objective
This policy establishes comprehensive requirements for detecting, responding to, and recovering from security incidents that could impact the video streaming platform, user data, or business operations. The policy ensures rapid containment and restoration of normal service while preserving evidence and maintaining stakeholder communication throughout all incident response activities across all operational environments.
2. Scope
This policy applies comprehensively to all security incidents affecting the video streaming platform across all operational environments and service components. The scope encompasses cyber attacks, data breaches, service outages, content security incidents, and privacy violations. All employees, contractors, and third parties involved in incident detection, response, and recovery activities across all geographic regions must comply with these requirements.
3. Policy
3.1 Incident Response Framework
The Company shall maintain a comprehensive incident response capability:
- 24/7 incident detection and response capability
- Dedicated incident response team with defined roles and responsibilities
- Incident classification and prioritization procedures
- Escalation procedures for major incidents
- Integration with business continuity and disaster recovery planning
- Regular incident response training and simulation exercises
3.2 Incident Classification and Severity
Incidents are classified based on impact and urgency for appropriate response:
P1 (Critical) Incidents:
- Major platform outage affecting >[Percentage, e.g., 50]% of users globally
- Widespread harmful content event requiring immediate intervention
- Major user data breach exposing >[Number, e.g., 100,000] user records
- Complete failure of content delivery systems
- Active cyber attack causing significant service disruption
- Government emergency takedown demands requiring immediate action
P2 (High) Incidents:
- Regional platform outage affecting <[Percentage, e.g., 50]% of users
- Content moderation system failure allowing harmful content
- Limited data breach exposing <[Number, e.g., 100,000] user records
- Significant performance degradation affecting user experience
- Successful cyber attack with contained impact
- Major algorithm bias incident affecting user recommendations
P3 (Medium) Incidents:
- Minor service disruptions with workarounds available
- Isolated content policy violations requiring review
- Privacy violations affecting individual users
- Unsuccessful cyber attack attempts with evidence of compromise
- Third-party service disruptions with limited platform impact
P4 (Low) Incidents:
- Minor technical issues with minimal user impact
- Individual content moderation appeals requiring review
- Security policy violations without system compromise
- Minor performance issues without service degradation
3.3 Platform-Specific Incident Types
Special incident categories for video streaming operations:
Content Security Incidents:
- Harmful content bypassing moderation systems
- Copyright infringement at scale
- Deep fake or synthetic media campaigns
- Content manipulation or unauthorized modifications
Algorithm and AI Incidents:
- Recommendation algorithm bias causing discriminatory outcomes
- AI content moderation failures allowing harmful content
- Algorithm manipulation attempts or gaming behaviors
- Unexpected AI system behaviors affecting user experience
Infrastructure and Availability Incidents:
- DDoS attacks affecting platform availability
- CDN failures causing content delivery disruptions
- Database corruption or data integrity issues
- Cross-region failover failures
3.4 Incident Detection and Reporting
Incident detection must be comprehensive and rapid:
- Automated monitoring and alerting systems
- User-reported incidents through support channels
- Security team threat hunting and analysis
- Third-party security intelligence and threat feeds
- Vendor and partner incident notifications
- Regulatory body notifications and alerts
3.5 Incident Response Procedures
All incidents must follow structured response procedures:
- Immediate incident triage and severity assessment
- Incident response team activation and role assignment
- Evidence preservation and forensic data collection
- Containment actions to prevent further damage
- Implement graceful degradation of non-essential services (e.g., profile updates, analytics reporting) where possible to preserve the availability of core live streaming and monetization functions during the containment phase
- Eradication of threats and root cause remediation
- Recovery and restoration of normal operations
- Communication with stakeholders and affected parties
3.6 Communication and Notification
Incident communication must be timely and appropriate:
- Internal notification to incident response team within [Number, e.g., 15] minutes
- Executive notification for P1/P2 incidents within [Number, e.g., 1] hour
- User communication for service-affecting incidents within [Number, e.g., 2] hours
- Regulatory notification within required timeframes (GDPR 72 hours)
- Media and public communication coordination
- Post-incident communication and transparency reporting
3.7 Legal and Regulatory Compliance
Incident response must address compliance requirements:
- Data breach notification obligations under GDPR, CCPA, and local laws
- Law enforcement cooperation and evidence preservation
- Regulatory reporting for platform-related incidents
- DSA transparency reporting for content moderation incidents
- Documentation of incident response for audit purposes
4. Standards Compliance
| Policy Section | Standard/Framework | Control Reference |
|---|---|---|
| 3.1 | ISO/IEC 27001:2022 | A.16.1.1 |
| 3.1 | PCI DSS v4.0 | Req. 12.10.1 |
| 3.2 | SOC 2 Type II | CC7.4 |
| 3.2 | PCI DSS v4.0 | Req. 12.10.2 |
| 3.5 | NIST Cybersecurity Framework | RS.RP-1 |
| 3.5 | PCI DSS v4.0 | Req. 12.10.3 |
| 3.6 | GDPR | Art. 33-34 |
| 3.6 | EU Digital Services Act | Art. 24 |
| 3.6 | PCI DSS v4.0 | Req. 12.10.4 |
| 3.7 | CCPA | § 1798.82 |
| 3.7 | PCI DSS v4.0 | Req. 12.10.5 |
5. Definitions
Security Incident: Any event that compromises or threatens the confidentiality, integrity, or availability of information or systems.
Incident Response Team (IRT): A group of individuals responsible for coordinating and managing the response to security incidents.
Containment: Actions taken to prevent an incident from spreading or causing additional damage.
Eradication: The process of removing threats and vulnerabilities that caused the incident.
Recovery: The process of restoring systems and services to normal operation following an incident.
Forensic Analysis: The systematic examination of digital evidence to understand how an incident occurred.
Root Cause Analysis: The systematic investigation to identify the underlying cause of an incident.
6. Responsibilities
| Role | Responsibility |
|---|---|
| Incident Response Manager | Lead incident response activities, coordinate team actions, make containment decisions, and communicate with stakeholders. |
| Security Operations Center (SOC) | Monitor for incidents 24/7, perform initial triage, activate incident response team, and provide ongoing threat analysis. |
| Technical Response Teams | Provide specialized expertise for incident analysis, implement containment measures, and execute recovery procedures. |
| Communications Team | Manage internal and external communications, coordinate with media, and ensure consistent messaging during incidents. |
| [Legal Department/Team Name] | Provide legal guidance, manage regulatory notifications, coordinate with law enforcement, and oversee compliance requirements. |
| Executive Leadership | Provide strategic direction, approve major decisions, allocate resources, and represent the organization during significant incidents. |