Children's Privacy Policy (PRV-POL-002)

1. Objective

This Children’s Privacy Policy establishes comprehensive requirements for protecting personal information from children under 13 years of age who use our video streaming platform. The policy ensures strict compliance with the Children’s Online Privacy Protection Act (COPPA) and other applicable children’s privacy regulations while providing transparency to parents and guardians about our privacy practices regarding children across all platform services.

We do not knowingly collect personal information from children under 13 without verifiable parental consent.

1. What Information We Collect from Children

We only collect information from children that is necessary to provide our video streaming services. With your consent, we may collect:

Account Information:

  • Username (chosen by parent/guardian)
  • Date of birth (for age verification only)
  • Parent/guardian contact information
  • Password (encrypted and secure)

Viewing Activity:

  • Videos watched and viewing history
  • Search terms used to find content
  • Time spent watching content
  • Device information (type of device, operating system)

Optional Profile Information:

  • Avatar or profile picture (if enabled by parent)
  • Favorite content categories (for age-appropriate recommendations)

We DO NOT Collect:

  • Full name, home address, or phone number from children
  • Location information beyond general geographic region
  • Information for behavioral advertising purposes
  • Social security numbers or other government identifiers
  • Biometric information

2. How We Use Your Child’s Information

We use the information we collect from children only for:

Service Provision:

  • Creating and maintaining your child’s account
  • Providing access to age-appropriate video content
  • Ensuring platform safety and security
  • Providing customer support when you contact us

Content Recommendations:

  • Suggesting age-appropriate videos based on viewing history
  • Customizing the interface for better user experience
  • Improving our content filtering and safety systems

Safety and Compliance:

  • Protecting your child from inappropriate content
  • Preventing unauthorized access to the account
  • Complying with legal requirements and safety obligations

We DO NOT Use Information For:

  • Behavioral advertising or marketing to children
  • Selling or renting information to third parties
  • Creating detailed profiles for advertising purposes
  • Sharing with social media platforms or advertising networks

3. Information Sharing and Disclosure

We do not sell, rent, or share your child’s personal information with third parties for their marketing purposes. We may share limited information only in these specific circumstances:

Service Providers:

  • Technical service providers who help us operate the platform
  • Content delivery networks that stream videos to your child’s device
  • Customer support providers who assist with account issues

Legal Requirements:

  • When required by law, court order, or legal process
  • To protect the safety and security of our users
  • To investigate potential violations of our terms of service

Business Transfers:

  • In the event of a merger, acquisition, or sale of our company (with your renewed consent)

All third parties who receive your child’s information are required to:

  • Protect the information with appropriate security measures
  • Use the information only for the specified purpose
  • Delete the information when no longer needed
  • Comply with COPPA and other applicable privacy laws

4. Your Rights as a Parent or Guardian

As a parent or guardian, you have important rights regarding your child’s information:

Right to Review:

  • Request to see what personal information we have collected from your child
  • Receive a copy of your child’s information in a readable format
  • Review how we use and share your child’s information

Right to Delete:

  • Request deletion of your child’s personal information
  • Close your child’s account at any time
  • Refuse to allow further collection of your child’s information

Right to Control:

  • Modify the types of information we collect from your child
  • Change privacy settings and parental controls
  • Update your contact information for ongoing communication

How to Exercise Your Rights:

  • Email us at [Children’s Privacy Email Address]
  • Call our dedicated children’s privacy line at [Dedicated Children’s Privacy Phone Number]
  • Use the parental controls section in your child’s account settings
  • Mail written requests to our privacy office (address below)

We will respond to your requests within 30 days and may ask you to verify your identity as the parent or guardian.

5. Enhanced Safety Protections for Children

Your child’s account includes special protections:

Enhanced Privacy Settings:

  • Profile is private by default with no public visibility
  • Direct messaging and social features are disabled
  • Enhanced content filtering for age-appropriate material only
  • Stricter data collection limits compared to adult accounts

Parental Controls:

  • Real-time monitoring of your child’s viewing activity
  • Ability to set viewing time limits and content restrictions
  • Notification of any attempts to modify account settings
  • Easy access to all account activity and data collection

Content Safety:

  • All content is pre-screened for age appropriateness
  • Enhanced content moderation with human review
  • Immediate blocking of flagged or inappropriate content
  • Regular safety audits of child-accessible content

6. Data Security and Protection

We protect your child’s information with industry-leading security measures:

Technical Safeguards:

  • Encryption of all personal information in transit and at rest
  • Secure data centers with restricted physical access
  • Regular security audits and vulnerability testing
  • Multi-factor authentication for account access

Organizational Safeguards:

  • Staff training on children’s privacy protection
  • Limited access to children’s information on a need-to-know basis
  • Regular compliance audits and monitoring
  • Incident response procedures for any security breaches

Data Retention:

  • We retain your child’s information only as long as necessary
  • Automatic deletion of inactive accounts after 2 years
  • Regular review and deletion of unnecessary information
  • Secure deletion procedures when information is no longer needed

Before we collect any personal information from your child, we will obtain your verifiable parental consent through one of these methods:

Credit/Debit Card Verification:

  • Small charge (minimum $0.50) with immediate full refund
  • Verification of cardholder identity and parental relationship

Government ID Verification:

  • Upload of government-issued photo identification
  • Automated identity verification through secure third-party service
  • Secure deletion of identification documents after verification

Video Conference Verification:

  • Scheduled video call with trained privacy personnel
  • Real-time identity verification and consent confirmation

Postal Mail Verification:

  • Printed consent form mailed to your verified address
  • Notarized signature for identity verification

8. International Data Transfers

If you are located outside the United States, your child’s information may be transferred to and stored in the United States where our servers are located. We ensure appropriate safeguards are in place for international transfers including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for data protection equivalence
  • Additional safeguards for enhanced protection of children’s information
  • Regular monitoring of international transfer compliance

9. Updates to This Policy

We will notify you of any material changes to this Children’s Privacy Policy by:

  • Emailing the parent/guardian contact information on file
  • Posting prominent notice on our website and platform
  • Requiring renewed parental consent for any new data collection practices
  • Providing at least 30 days notice before changes take effect

10. Contact Information for Parents

Children’s Privacy Officer [Company Name] [Company Address]

Email: [Children’s Privacy Email Address] Phone: [Dedicated Children’s Privacy Phone Number] (dedicated children’s privacy line) Hours: Monday-Friday, 9 AM - 6 PM EST

Mailing Address for Consent Forms: COPPA Compliance Department [Company Name] [Company Address]

11. Regulatory Information

This Children’s Privacy Policy complies with:

  • Children’s Online Privacy Protection Act (COPPA) - 15 U.S.C. §§ 6501-6506
  • FTC COPPA Rule - 16 C.F.R. Part 312
  • State privacy laws where applicable

For questions about COPPA or to file a complaint about our children’s privacy practices, you may contact:

  • Federal Trade Commission at 1-877-FTC-HELP
  • Your state attorney general’s office
  • Our Children’s Privacy Officer using the contact information above

12. Additional Resources for Parents

Digital Citizenship Resources:

  • Common Sense Media (commonsensemedia.org)
  • ConnectSafely (connectsafely.org)
  • National Center for Missing & Exploited Children (missingkids.org)

Online Safety Education:

  • NetSmartz (netsmartz.org)
  • National Cyber Security Alliance (staysafeonline.org)
  • Family Online Safety Institute (fosi.org)

This Children’s Privacy Policy is designed to be easily understood by parents and guardians. If you have any questions about this policy or our children’s privacy practices, please contact our Children’s Privacy Officer using the information provided above.

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