Mobile Device Security Policy (OP-POL-002)

1. Objective

The objective of this policy is to establish comprehensive security requirements for mobile devices used to access [Company Name]’s information systems and data. This policy ensures that mobile device usage maintains the confidentiality, integrity, and availability of company information, particularly electronic Protected Health Information (ePHI), while supporting workforce mobility and productivity in compliance with HIPAA, HITECH, and SOC 2 requirements. This unified policy addresses technical security controls, business usage guidelines, and Bring Your Own Device (BYOD) program requirements to provide a single source of truth for all mobile device security.

2. Scope

This policy applies to all [Company Name] workforce members, including employees, contractors, temporary staff, and third parties who use mobile devices to access company information systems, email, applications, or data. It covers all mobile computing devices including smartphones, tablets, laptops, wearable devices, and any other portable computing device capable of storing, processing, or transmitting company information. This policy applies regardless of device ownership (company-owned or personal) and includes both managed and unmanaged device scenarios across all business environments and usage scenarios.

3. Policy

[Company Name] shall implement comprehensive mobile device security controls that balance workforce mobility and productivity needs with robust technical security, data protection, privacy rights, and regulatory compliance requirements.

Section A: Technical Security Requirements

3.1 Mobile Device Technical Security Framework

A comprehensive technical security framework shall be implemented to protect mobile devices and ensure consistent security posture across all device types and usage scenarios.

3.1.1 Device Security Classification and Technical Requirements

Technical Security Levels:

Level 1 - Basic Technical Security: Standard encryption, basic MDM enrollment, passcode protection, and fundamental security configurations for email and basic business applications
Level 2 - Enhanced Technical Security: Full disk encryption, advanced MDM with compliance monitoring, multi-factor authentication, and enhanced monitoring for internal systems and Confidential information
Level 3 - Maximum Technical Security: Hardware-based encryption, advanced MDM with containerization, continuous monitoring, and dedicated business environments for ePHI and Restricted information

Technical Security Baseline Requirements:

Operating system security baseline compliance with industry standards (CIS Benchmarks, NIST guidelines) shall be implemented for all managed devices
Automatic security update installation with enterprise patch management integration shall be configured and maintained
Endpoint detection and response (EDR) deployment shall be implemented where technically feasible for enhanced threat protection
Network security controls including VPN enforcement and traffic filtering shall be deployed for secure remote connectivity
Application security controls including sandboxing and runtime protection shall be implemented for business application protection

3.1.2 Approved Mobile Device Technical Specifications

Supported Device Types and Security Requirements:

iOS Devices: iOS [Version, e.g., 15.0] or later with hardware-based Secure Enclave for encryption key management shall be required
Android Devices: Android [Version, e.g., 11.0] or later with security patch level within [Timeframe, e.g., 90 days] and hardware-backed keystore shall be required
Windows Devices: Windows [Version, e.g., 10] Pro or Enterprise with TPM 2.0 and BitLocker encryption capability shall be required
macOS Devices: macOS [Version, e.g., 12.0] or later with T2 Security Chip or Apple Silicon secure boot shall be required

Prohibited Devices:

Devices with modified firmware (jailbroken/rooted devices) shall be automatically blocked from accessing organizational resources
Devices running unsupported or end-of-life operating systems shall be prohibited from accessing company systems
Devices with known critical vulnerabilities that are unpatched shall be blocked from system access
Personal gaming devices or IoT devices shall be prohibited from accessing business information

3.2 Mobile Device Management (MDM) Technical Implementation

Comprehensive mobile device management systems shall provide centralized technical security control and monitoring for all enrolled devices.

3.2.1 MDM Platform Security Architecture

MDM Infrastructure Security:

Redundant MDM server deployment with high availability and disaster recovery capabilities shall be implemented
Secure certificate-based device enrollment with automated provisioning and validation shall be configured
Encrypted communication channels between MDM servers and enrolled devices using TLS 1.3 or equivalent shall be maintained
Integration with enterprise identity management systems for centralized authentication and authorization shall be established
API security controls for MDM system integrations with rate limiting, authentication, and monitoring shall be implemented

MDM Enrollment Requirements:

All devices shall be enrolled in MDM before accessing company information systems or data
Device enrollment shall require management approval and IT verification before access is granted
Users shall accept MDM terms and conditions including remote wipe capabilities as a condition of access
Device compliance shall be verified before initial access is granted to organizational resources

3.2.2 Technical Security Policy Configuration

Device Security Configuration Management:

Minimum passcode complexity enforcement: minimum 6-digit passcode with alphanumeric requirements for Level 2+ devices shall be implemented
Automatic screen lock after [Duration, e.g., 5 minutes] of inactivity with immediate lock capability shall be configured
Maximum failed unlock attempts configuration: [Number, e.g., 10] attempts before device wipe for Level 3 devices shall be enforced
Automatic device encryption enforcement with hardware-backed key storage where available shall be implemented
Bluetooth and Wi-Fi security restrictions including approved protocol versions and certificate validation shall be configured

Application and Data Security Controls:

Application installation restrictions with approved application catalog enforcement shall be implemented
Application sandboxing and data isolation with enterprise containerization for business applications shall be configured
Data loss prevention (DLP) controls for copy/paste, file sharing, and screen capture activities shall be deployed
Automatic application updates with security patch priority and emergency patching capabilities shall be maintained
Mobile application management (MAM) integration with conditional access and data protection shall be implemented

3.3 Mobile Device Encryption and Cryptographic Controls

Comprehensive encryption and cryptographic controls shall protect data at rest and in transit on all mobile devices.

3.3.1 Device Encryption Requirements

Full Device Encryption:

Full disk encryption shall be mandatory for all devices accessing company information using hardware-accelerated encryption where available
Hardware-based key storage utilizing device secure elements, TPM, or equivalent security hardware shall be implemented
Encryption key management with automatic key rotation and secure key escrow for enterprise recovery shall be configured
File-level encryption for additional protection of sensitive data files and databases shall be deployed where required
Encrypted backup storage with separate encryption keys and secure backup validation shall be maintained

Cryptographic Implementation Standards:

Advanced Encryption Standard (AES) 256-bit encryption for data at rest with approved cryptographic modules shall be implemented
Elliptic Curve Cryptography (ECC) for key exchange and digital signatures with FIPS 140-2 Level 2 or higher validation shall be used
SHA-256 or stronger hashing algorithms for data integrity validation and digital signatures shall be implemented
Perfect Forward Secrecy (PFS) implementation for network communications shall be deployed where technically feasible
Quantum-resistant cryptographic algorithms shall be considered for future-proofing where available

3.3.2 Data-in-Transit Protection

Network Communication Security:

Transport Layer Security (TLS) 1.3 or equivalent for all network communications with certificate validation shall be implemented
Certificate pinning for business applications to prevent man-in-the-middle attacks shall be deployed
VPN requirement for access to internal systems with enterprise-grade VPN protocols (IPSec, WireGuard) shall be enforced
Wi-Fi security enforcement with WPA3 or equivalent encryption and enterprise authentication shall be implemented
Mobile network security with carrier-grade encryption and network access control integration shall be maintained

Section B: Business Usage and Data Handling

3.4 Mobile Device Business Usage Framework

A comprehensive business usage framework shall define appropriate mobile device usage scenarios and establish clear guidelines for business activities and data handling.

3.4.1 Business Access Classification and Usage Guidelines

Business Access Levels and Usage Scenarios:

Level 1 - Basic Business Access: Email, calendar, contacts, and approved business communication applications with standard data protection
Level 2 - Standard Business Access: Internal business applications, confidential information access, and collaborative tools with enhanced data protection
Level 3 - Restricted Business Access: ePHI access, restricted information handling, and mission-critical applications with maximum data protection

Approved Business Usage Activities:

Email access and business communication with approved email clients and security controls shall be permitted
Calendar and scheduling management with corporate directory integration and meeting security shall be enabled
Document access and collaboration using approved business applications with data protection controls shall be supported
Business application usage including CRM, ERP, and industry-specific applications with appropriate security measures shall be authorized
Video conferencing and communication tools with privacy protection and data handling controls shall be implemented

3.4.2 Business Data Handling and Classification

Data Classification and Handling Requirements:

Public Data: General business information with standard mobile security controls shall be permitted
Internal Data: Internal business information with enhanced mobile security and access logging shall be protected
Confidential Data: Sensitive business information requiring advanced mobile security and monitoring shall be secured
Restricted Data: ePHI and highly sensitive information requiring maximum mobile security and company-owned devices shall be protected

Business Data Protection Responsibilities:

Data access shall be limited to authorized business purposes with audit logging and monitoring
Data sharing and transmission shall use approved business channels with encryption and access controls
Data storage and backup shall follow corporate data management policies with secure cloud storage integration
Data retention and disposal shall be conducted in accordance with business records management and regulatory requirements
Data incident reporting shall include immediate notification and response procedures

Section C: Bring Your Own Device (BYOD) Program

3.5 BYOD Program Management and Requirements

A comprehensive BYOD program shall enable personal device usage for business purposes while maintaining appropriate security controls and privacy protections.

3.5.1 BYOD Program Eligibility and Enrollment

BYOD Participation Requirements:

Formal application and approval process with manager authorization and HR verification shall be required
Device compatibility assessment with technical requirements validation and security evaluation shall be conducted
Background check requirements for access to restricted information with periodic revalidation shall be completed
Signed BYOD agreement acknowledging security policies, monitoring, and remote management capabilities shall be mandatory
Annual device revalidation and security assessment with compliance verification and policy updates shall be performed

BYOD Device Approval Criteria:

Current operating system with latest security patches and manufacturer support shall be required
Compatibility with enterprise mobile device management (MDM) and security requirements shall be verified
Hardware-based security features including encryption support and biometric authentication shall be validated
Adequate storage capacity and performance for business applications and data protection shall be confirmed
User agreement to security policy enforcement including remote wipe and monitoring capabilities shall be documented

3.5.2 BYOD Security and Privacy Framework

Business and Personal Data Separation:

Containerization technology to separate business and personal data with distinct security policies shall be implemented
Separate email profiles and application workspaces with independent security controls and backup procedures shall be maintained
Personal application restrictions that could compromise business data security or introduce vulnerabilities shall be enforced
Selective wipe capability for business data only with personal data protection and privacy preservation shall be configured
Data loss prevention (DLP) controls for business information with user privacy protection shall be deployed

Privacy Protection and User Rights:

Clear communication of monitoring capabilities and data access rights with transparent privacy practices shall be provided
Limited monitoring scope to business-related activities with personal activity exclusion and privacy boundaries shall be maintained
Data minimization principles for collected information with purpose limitation and retention controls shall be applied
User consent and opt-out procedures for monitoring and data collection with alternative arrangement options shall be established
Secure disposal of personal information upon employment termination with privacy protection validation shall be ensured

Section D: User Responsibilities and Security Controls

3.6 User Responsibilities and Accountability

Clear user responsibilities and accountability measures shall ensure appropriate mobile device usage and compliance with business and security requirements.

3.6.1 Device Security and Maintenance Responsibilities

User Security Responsibilities:

Current operating system and security patches shall be maintained with automated update enablement where possible
Strong device authentication including passcodes, PINs, or biometric authentication with complexity requirements shall be used
Lost, stolen, or compromised devices shall be reported promptly with immediate notification procedures
Unauthorized applications or device security setting modifications that could compromise business data shall be avoided
Required security training and awareness programs with competency validation and annual updates shall be completed

Device Maintenance and Care:

Proper physical security including device storage, transportation, and protection from theft or unauthorized access shall be maintained
Regular backup of personal data to prevent loss during business security procedures or device management shall be performed
Compliance with device usage policies including acceptable use, location restrictions, and activity monitoring shall be maintained
Cooperation with IT support for device troubleshooting, security updates, and compliance verification shall be provided
Responsible disposal or return of devices following corporate procedures with data sanitization and asset management shall be ensured

3.6.2 Business Application and Data Usage

Application Usage Guidelines:

Only approved business applications for accessing company information with version management and security validation shall be used
Application security requirements including authentication, session management, and data protection shall be followed
Application security issues or suspected malware shall be reported immediately with detailed incident information
Business applications for personal purposes or mixing business and personal data within applications shall be avoided
Application training and support programs with competency validation and ongoing education shall be completed

Data Handling and Protection:

Company data shall be accessed only for authorized business purposes with appropriate justification and audit trails
Confidential and restricted information shall be protected from unauthorized disclosure or access with appropriate security measures
Approved data sharing and transmission methods with encryption and access controls shall be used
Data retention and disposal requirements with secure deletion and sanitization procedures shall be followed
Data security incidents or suspected breaches shall be reported immediately with detailed incident documentation

3.7 Mobile Application Security Framework

Comprehensive security controls shall be implemented for mobile applications to ensure secure application development, deployment, and operation.

3.7.1 Application Security Development and Testing

Secure Mobile Application Development:

Secure coding practices for mobile applications with OWASP Mobile Top 10 compliance shall be implemented
Static application security testing (SAST) and dynamic application security testing (DAST) for all custom applications shall be conducted
Third-party application security assessment with vendor security validation and penetration testing shall be performed
Code signing and integrity verification for application deployment with certificate-based validation shall be implemented
Application vulnerability scanning and management with automated patching and update procedures shall be maintained

Application Approval Process:

All mobile applications shall be reviewed and approved before installation on devices accessing company information
Security assessment of applications including code review and penetration testing shall be performed for high-risk applications
Vendor security assessments for third-party applications shall be conducted before approval is granted
Application risk classification and appropriate controls implementation shall be performed based on data sensitivity
Regular application security updates and patch management shall be maintained to address security vulnerabilities

3.7.2 Application Runtime Security and Management

Runtime Security Controls:

Runtime application self-protection (RASP) implementation for critical business applications shall be deployed
Application sandboxing and isolation with inter-process communication restrictions shall be maintained
Anti-tampering and reverse engineering protection for sensitive applications shall be implemented
Application performance monitoring (APM) with security event correlation and alerting shall be configured
Behavioral analysis and anomaly detection for application usage patterns and security events shall be implemented

Mobile Application Management (MAM) Technical Controls:

Enterprise application containerization with separate cryptographic keys and data protection shall be implemented
Application data isolation with per-application encryption and access controls shall be maintained
Selective wipe capability for business applications and data with granular control shall be configured
Application network isolation with VPN-per-app and traffic filtering capabilities shall be deployed
Integration with enterprise identity providers for single sign-on (SSO) and conditional access shall be established

Section E: Monitoring and Incident Response

3.8 Mobile Device Monitoring and Threat Detection

Comprehensive monitoring and threat detection capabilities shall provide real-time visibility into mobile device security events and threats.

3.8.1 Device Security Monitoring

Continuous Compliance Monitoring:

Real-time device compliance status monitoring with automated reporting and alerting shall be implemented
Device health and security posture assessment with risk scoring and trending analysis shall be conducted
Configuration drift detection with automatic remediation and policy enforcement shall be maintained
Application inventory and unauthorized software detection with automatic removal capabilities shall be deployed
Network behavior monitoring with anomaly detection and threat correlation shall be implemented

Mobile Threat Detection and Response:

Mobile threat detection (MTD) platform integration with enterprise security operations center (SOC) shall be established
Malware and phishing detection with real-time threat intelligence and behavioral analysis shall be implemented
Network-based threat detection with DNS filtering and traffic analysis shall be deployed
Device behavior analysis with machine learning-based anomaly detection shall be configured
Automated threat response with quarantine, remediation, and incident escalation procedures shall be implemented

3.8.2 Security Event Correlation and Analysis

Integration with Enterprise Security Systems:

Security information and event management (SIEM) integration for mobile security events shall be established
User and entity behavior analytics (UEBA) integration for cross-platform threat detection shall be implemented
Threat intelligence platform integration for mobile threat indicators and attack patterns shall be configured
Security orchestration and automated response (SOAR) integration for incident response automation shall be deployed
Enterprise risk management integration for mobile security risk assessment and reporting shall be maintained

3.9 Mobile Device Incident Response and Recovery

Specialized incident response procedures shall address mobile device security events and ensure rapid recovery from security incidents.

3.9.1 Lost or Stolen Device Procedures

All lost or stolen devices shall be reported to the IT Security Team immediately, and in no case later than [Number, e.g., 1] hour after discovery
Remote location and tracking attempts shall be initiated immediately upon notification of device loss
Remote lock and wipe procedures shall be executed according to established incident response protocols
Access credential revocation and reset shall be performed immediately to prevent unauthorized access
Law enforcement reporting shall be performed if required by organizational policy or regulatory requirements
Incident documentation and lessons learned shall be completed for all device loss events

3.9.2 Mobile Security Incident Detection and Response

Incident Detection and Classification:

Automated incident detection for mobile security events with severity classification and escalation shall be implemented
Mobile-specific incident types including device theft, malware infection, data leakage, and policy violations shall be addressed
Incident correlation across multiple mobile devices and enterprise systems for advanced threat detection shall be performed
Forensic evidence collection procedures for mobile devices with legal admissibility requirements shall be established
Chain of custody procedures for mobile device evidence with secure handling and documentation shall be maintained

Incident Response and Recovery Procedures:

Remote device location and tracking capabilities with law enforcement coordination procedures shall be available
Remote lock and wipe procedures with immediate containment and selective data removal shall be executable
Device quarantine and network isolation with graduated response based on threat severity shall be implemented
Incident communication procedures with affected users, management, and regulatory authorities shall be established
Post-incident device restoration and re-enrollment procedures with security validation shall be defined

3.10 Device Lifecycle Security Management

Comprehensive lifecycle management shall ensure secure device onboarding, maintenance, and offboarding procedures.

3.10.1 Device Onboarding Security

Device Onboarding:

Security assessment and approval process shall be completed before device access is granted
MDM enrollment and configuration shall be performed according to established procedures
User training on security requirements shall be provided before device activation
Initial compliance verification shall be completed to ensure policy adherence
Automated device enrollment with security validation and compliance verification shall be implemented

3.10.2 Device Offboarding and Data Sanitization

Device Offboarding:

Complete data wipe and sanitization shall be performed for all device terminations using NIST 800-88 compliant data destruction procedures
MDM unenrollment and access revocation shall be completed immediately upon employment termination
Certificate and credential removal shall be performed to prevent unauthorized future access
Device return procedures (company-owned devices) shall be followed according to organizational policy
Exit interview and security debriefing shall be conducted to address security concerns

Section F: Training and Support

3.11 Mobile Device Security Training and Support

Comprehensive support and training programs shall ensure effective mobile device usage and security compliance for business activities.

3.11.1 User Training and Education

Mandatory Mobile Security Training:

Initial mobile device security training for all users including policy overview, security requirements, and incident procedures shall be provided
Annual security awareness updates covering emerging threats, policy changes, and best practices shall be delivered
Role-specific training for users with access to restricted information including ePHI handling and compliance requirements shall be conducted
BYOD program training covering personal device management, privacy rights, and security obligations shall be provided
Incident response training including device theft reporting, security incident recognition, and response procedures shall be delivered

Ongoing Education and Support:

Regular security awareness communications including threat alerts, policy updates, and best practice guidance shall be provided
Self-service training resources including videos, documentation, and interactive learning modules shall be available
Peer support programs and mobile security champions with advanced training and mentoring capabilities shall be established
Feedback mechanisms for policy improvement and user experience enhancement with continuous program refinement shall be maintained
Performance measurement and competency assessment with targeted improvement programs shall be implemented

3.11.2 Business Support Services

Technical Support and Troubleshooting:

Help desk support for mobile device business usage including application issues, connectivity problems, and security concerns shall be provided
Device enrollment assistance for BYOD program participants with guided setup and validation procedures shall be available
Application installation and configuration support with security validation and user training shall be offered
Password and authentication support including multi-factor authentication setup and troubleshooting shall be provided
Device replacement and upgrade support with data migration and security configuration transfer shall be available

Business Process Integration:

Mobile device integration with business workflows and process automation with user training and support shall be implemented
Application rollout and adoption support with change management and user communication shall be provided
Business continuity planning for mobile device dependencies with alternative access methods and recovery procedures shall be established
Performance monitoring and optimization for business applications with user feedback and improvement initiatives shall be conducted
Cost management and budgeting support for mobile device programs with usage tracking and optimization shall be provided

4. Standards Compliance

See Annex: Control Mapping

5. Definitions

See Annex: Glossary

6. Responsibilities

Role	Responsibility
Mobile Security Team	Overall mobile device security program management, technical control implementation, and policy coordination.
IT Security Team	Integration of mobile security with enterprise security controls, threat detection, and incident response coordination.
MDM Administrators	Configuration and maintenance of mobile device management systems, policy enforcement, and device lifecycle management.
Mobile Program Manager	BYOD program management, business requirements alignment, and cross-functional coordination.
Human Resources	BYOD agreement management, employment law compliance, workforce training coordination, and privacy rights protection.
Business Unit Managers	Team mobile device usage approval, business requirement definition, user accountability, and security compliance oversight.
Privacy Officer	Privacy protection oversight, BYOD privacy rights implementation, and regulatory compliance coordination.
Legal Team	BYOD agreement development, regulatory compliance validation, liability management, and eDiscovery coordination.
Training and Development Team	Mobile security training delivery, user education programs, and competency assessment coordination.
IT Support Team	Business user support, device enrollment assistance, application support, and technical troubleshooting.
Security Operations Center (SOC)	24/7 monitoring of mobile security events, incident detection and response, and threat analysis.
Network Security Team	Implementation of network security controls for mobile devices, VPN management, and traffic monitoring.
Application Security Team	Mobile application security testing, approval, and runtime protection implementation.
System Administrators	Technical infrastructure support for mobile security systems, certificate management, and integration maintenance.
All Mobile Device Users	Compliance with mobile device security policies, security responsibility fulfillment, and incident reporting.